Tigo unveils new customer service portal to achieve digital transformation

TANZANIA – Tigo Tanzania Limited, a telecom company, unveiled its enhanced product portfolio and a new Customer Service Portal, which aims at helping organizations to achieve digital transformation and growth.

The Customer Service Portal will enable customers to have real time visibility of their spending and be in a position to have total control of their accounts.

Managing Director, Simon Karikari said the new customer service portal will enable businesses have real time visibility of their spending and be in a position to have total control of their accounts.

“Tigo Business is the fastest growing enterprise communication service provider and a market leader in innovative communications solutions. We are also a technology partner and strategic advisor to businesses of all sizes,” said Karikari during the product’s launch in Dar es Salaam.

He said that as a company, the company is at the fore front of technological advancement and are committed to help organizations achieve their digital transformation goals in the enterprise market.

“Our range of products includes mobile voice and data, IoT and Bulk SMS solution that allow businesses to communicate with their customers at an affordable rate.

“The portfolio also offers dedicated internet to companies that need complex solutions to enhance efficiencies within their organisation.

“Business entities that have many branches across Tanzania and want to centralise all their data, systems and processes can enjoy our inter-branch connectivity solutions,” added Karikari.

Tigo Business also owns and operates the only Tier III Certified Data Center in Tanzania, allowing Tanzanian businesses to securely host their sensitive data and mission critical business applications in a state-of-the-art facility certified by global authorities.

“The reality is we live in a world where information or data are priceless and therefore it needs to be stored securely and processed efficiently to help organizations succeed.

To put it into perspective, Tigo business has made significant investment to ensure we provide end to end customized telecommunication solutions that meet organizations’ requirements and budget,” affirmed Karikari.

Tigo Chief Business Officer Pavan Ramdhani backed his boss saying Tigo Business customers and the newly launched customer service portal will assist businesses to focus on their core operations by creating self-service channels and delivering value to them via their preferred distribution channels.

“This will further empower our customers and provide the best customer experience. Customers can now manage their accounts, have queries answered and get access to reports including invoices,” Ramdhani said.

“In addition to self-service and convenience, the portal allows customers to monitor and control their telecommunication expenses while allocating resources to users on demand,” he added.

Regardless of the nature or size of one’s business, Tigo Business provides solutions that enable managers and owners to focus on growth.

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