Carbon launches its in app banking extension to improve customer experience

NIGERIA – Carbon, a financial service provided by One Finance & Investments Limited, has launched Carbon Express – A keyboard extension that allows customers to access Carbon services from within whatever app they are using, in an effort to improve the experience of its customers. 

Carbon Express enables users to initiate and complete transactions such as P2P transfers and bill payments from the keyboard without launching the Carbon App or leaving the current app that they are using. Instead, they will be able to access services from the touch of their keyboard enabling quicker Instagram or Whatsapp commerce. 

Carbon Express maintains the same PCI DSS compliant model of encryption, authentication, and security as Carbon’s other services, thereby guaranteeing the security of all transactions.

The feature relies on the keyboard technology of smartphones to facilitate transactions. The technology adds a unique Carbon branded button to the customer’s smartphone keyboard which they can tap anytime to perform transactions. Think of sending an emoji but this time it’s real cash. 

“This is a step in the right direction for Carbon as we aspire to go everywhere with our customer.” says Chijioke Dozie, CEO of Carbon.  

“People are spending a lot of their time on social messaging apps like Facebook, Twitter, Instagram, Whatsapp, etc, and It is only natural that some of the conversations they have on these platforms have to do with money. With Carbon Express, we are merging social conversations with financial services – meeting customers where they spend a lot of their time.” 

“We want to continue to build a mutually beneficial relationship between our company and our customers and what better way than to reward their loyalty and discipline” Dozie adds. 

Carbon has also recently introduced Carbon Score, it’s loyalty scoring system that rewards customers with benefits such as healthcare, additional referral bonuses as well as exclusive first access to some of its new features. 

Carbon (formerly Paylater) pioneered instant lending in Nigeria and was the first mobile app to provide access to credit digitally and without requesting individuals to present documents and collateral traditionally associated with accessing loans.  

Earlier this year, Carbon introduced its iOS app and USSD service following on from its launch in Kenya in December 2019. Customers will get access to Carbon Express when they update their current Carbon app. It also announced its Disrupt Fund, a US$100,000 Pan-African fund to address the lack of capital for African tech startups.  

Carbon is a pan-African digital financial institution accessible via smartphones and which provides individuals with access to credit, a fee-free/interest earning wallet, simple payments solutions, high-yield investment opportunities and easy-to-use tools for personal financial management. They are a global company of over 100 employees with operations in Nigeria, England and Kenya 

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