TUNISIA – Onboard, a startup that transforms the customer support experience offered by manufacturers, using intelligent 3D manuals, has raised US$175,000 from Kepple Africa Ventures, as well as other renowned entrepreneurs including Ahmed Hentati and Karim Jouini.
The fundraising will allow Onboard to develop the solution and facilitate its expansion in the French and European markets.
According to Afrikan Hereos, Onboard allows manufacturers to create 3D manuals in minutes, to share them with their customers instantly. This will allow consumers to view these manuals from any device. They are able to ask questions and receive visual answers. If necessary, they can open a ticket.
Manufacturers therefore have the opportunity to manage customer feedback and reported incidents in a single place. No need to acquire several solutions in order to overcome these problems.
Founded by Safwen Bouali, Cherif Redissi and Amine Troudi at the end of 2019, Onboard is a SaaS platform that allows manufacturers to create quality support experiences for their consumers. Say goodbye to confusing paper textbooks, archaic support systems, call centers and old-school textbook creation software.
By this investment, the startup unveils version 1.0 of its SaaS platform, available in public access this week with a range of features, a smooth customer experience and optimized support.
The startup is rapidly evolving in the French and European markets. Currently, Onboard is based at Station F, in Paris, in the largest startup campus in the world, but also accelerated with Zendesk, a behemoth in terms of CRM and customer support.
Onboard also has the confidence of partners like Microsoft and La FrenchTech. The client portfolio is growing rapidly with the recent addition of GP Industrie.
Onboard operates in the customer experience management market, which projects annual growth of 17.7% between 2020 and 2027. 97% of manufacturers believe that 3D technology will revolutionize their processes, whether in sales or in manufacturing training.
Onboard has raised a total of US$250K in “Seed Funding” from several accelerators, including Flat6Labs Tunis, to invest in technology and talent development.
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