Integrated Customer Experience platform for businesses Ajua acquires Kenya-based AI platform WayaWaya

KENYA – Ajua, the integrated Customer Experience Management solution for businesses in Africa, has acquired WayaWaya, the Kenya-based Artificial Intelligence [AI] and Machine Learning [ML] known for its innovative Janja platform, that enables borderless banking and payments across apps and social media platforms, for an undisclosed sum. WayaWaya founder and lead Janja product builder, Teddy Ogallo, will now join Ajua as VP of Product APIs and Integrations. The acquisition of WayaWaya allows Ajua to integrate Janja to automate much of the customer experience journey by integrating janja.me product into their…

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BASF opens Customer Experience Centre in Kenya to support application of food solutions

KENYA – German human nutrition company and food ingredients supplier, BASF has opened a Customer Experience Centre in Nairobi, Kenya to provide tailor-made support for formulation and application of food solutions. The center offers an open space architectural design that fosters closer collaboration and nurtures cross industry pollination, allowing BASF and its customers to develop tailor-made solutions. BASF said that the Customer Experience Centre, strategically located in the capital of East Africa’s most vibrant economy, will service the East Africa market providing customers with formulations and applications that blend with…

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