EgyptAir, Duty Free partner with IBM to use its cloud in their services

EGYPT – EgyptAir and Duty Free have entered a new agreement with IBM to leverage IBM Cloud capabilities to scale and modernise EgyptAir Duty Free back-end operations and host its SAP Travel Retail System. By adopting IBM Cloud, EGYPTAIR will also leverage IBM Watson Assistant to create an AI virtual agent to help transform its travellers’ shopping experience. With the Covid-19 pandemic, the airlines industry started to look for new technologies to reinvent their services and unlock an array of new experiences for their customers. EGYPTAIR Duty Free selected IBM…

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