Infobip to boost Espresso Senegal’s WhatsApp communication

SENEGAL – Infobip, global communications platform for business, will provide WhatsApp customer communication services and its Conversations CPaaS-based contact centre system to Senegal mobile operator Expresso. According to a press release communication services provider, combining WhatsApp with Infobip’s in-house developed Conversations cloud contact centre software gives Expresso Senegal a powerful tool to manage customer communications and multiple use cases, from technical support to sales and loyalty programs. Using Conversations means less strain on Expresso customer agents and streamlined internal processes for improved communication and ultimately, a better customer experience, it…

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